Snood Al-marwa Hotel

Overall experience is great. I stay here for 5 day the staff was really cooperative specially Mr Ahmed on reception and i was happy that the receptionist can understand and speak English so I don’t struggle to let them understand. Overall experience is great. They have room service for cleaning whenever you can request that it’s free. …

We booked the room thru Booking.com but when we reached there we were told we had no booking and told us to go to their other hotel but the 'agent' guy who had already booked 10 rooms gave us one of the rooms. The room was very smelly if you keep the AC on its bareable otherwise it stinks. The bus driver parked the bus on different locati…

I had a very disappointing experience with this hotel. I made a reservation two months in advance, and my credit card details were correct and confirmed at the time. However, when the reservation date approached, I was told that my card was not accepted, despite the same card being accepted for a different date. This feels extremely unpro…

I would give this hotel a zero star if possible. Booked 5 rooms for 10 nights seven months in advance and they cancelled the day before our arrival. Was panicking for a full day in Medinah because we had to scramble to find new hotel rooms in Makkah during the last 10 nights of Ramadan. We have had to pay more for a new hotel since we boo…

The Bus service is very bad. They do not comply with the information written at the reception. Although it was written that the service leaves 40 minutes before every prayer, we came to the reception 1 hour before the prayer and they told us that the bus had left. We were late for the prayer. It is not a good choice for those who care abo…