Novotel Residences Makkah

Best experience clean rooms welcoming ambiance services are up to mark highly recommended with free shuttle service to Haram. We had an absolutely outstanding experience at Novotel Thakher Makkah Hotel. From the moment we walked in, the staff is soo welcoming. Check-in was seamless and they even accommodated our early arrival with a smil…

I have booked 4 rooms for a group of friends The hotel is well decorated and well maintained, it is still in a new condition. Fist impression comes from the security guards (out side the hotel ) who kindly guide the guest to the temporary parking and the reception for completing checking process. Receptionist are kind and helpful. Rooms …

Hotel was decent, rooms were clean. The housekeeping guy on the 19th floor was great. Would clean whenever we went to breakfast and we would come back to a clean room. Shuttle service was not reliable. No clear schedule and have to wait one hour before prayer times. When they are at full capacity it is a nightmare to use the elevators. …

⭐⭐⭐⭐⭐ What an incredible welcome. After arriving exhausted, opening the room to find fresh fruit, dates, Arabic coffee, and sweets waiting for us was such a thoughtful surprise. The gesture went far beyond hospitality and made us feel genuinely valued from the moment we arrived. Everything was beautifully presented, fresh, and perfectly…

⭐ 1 Star – Extremely Disappointing Experience I had a very unpleasant stay at Novotel Makkah Thaker City, mainly due to very poor customer service. I booked three accessible rooms with king size beds via Agoda, I was supposed to book 1 accessible other normal 1, however when u selected at agoda website selected automatically for 3 rooom…