The Seasons Hotel-King Abdullah

Poor customer services. I stayed one night at The Season Hotels near Uhud mountain, Madinah and expected basic professionalism, especially in the holy city of Madinah. Instead, I encountered one of the most frustrating and disrespectful hotel experiences I have ever had. I checked in at 2:40 AM and specifically requested a 4:00 PM check…

We stayed here for two nights in Madinah with our family. The nightly rate was on the expensive side, but it felt in line with other similar hotels in the area. The location is decent — it’s around a 15-minute drive to Al-Haram — but there is no shuttle service at all. On the positive side, the room and overall facilities were clean. Unf…

The hotel was about 3km from Masjid Nabawi. The room was big and comfortable.. nice view of the mountains and clean too. Getting food was easy. There’s pharmacy nearby too. Getting Uber transport was easy. We enjoyed the stay.

Hotel should not be categorized as 4 stars as nothing about it is 4 stars. I had terrible experience, starting from the construction works in front of entrance where it is literally impossible to enter the hotel without ruining your shoes and clothes, to the nonexistent customer service , the windows that do not close while your room is o…

Booked the junior suite. Rooms were absolutely lovely however, when we first arrived check in took around 20 minutes. The receptionist tried double charging too however, had to clarify the booking.com price and misunderstanding was solved. Customer service could be a lot better hence why I didn’t give it 5*. Maybe a Salam here and there w…